Error Logs

Every time the server hits an unexpected failure, such as a CBMS call timing out or a report crashing, it writes an Error Log record with the full trace. This card counts all of them, with no date filter, so it is a running total rather than a daily figure. A steady number is harmless; a sudden jump after an update or a failed sync is the signal to act. Nothing here touches the ledger, but an ignored log can hide an invoice that never reached the IRD.

Error Logs = Count of all Error Log records, no date filter

1. 01Go to System and note the figure on the card.
2. 02Click the card to open the Error Log list, sorted newest first.
3. 03Open the latest record and read the method name and the first lines of the trace.
4. 04If it mentions CBMS, open Nepal IRD > CBMS Sync Log and retry the invoice.
5. 05Otherwise send the record to support; clear old logs from the list menu once resolved.

If it jumps after an update, ask support to check the logs.

A failed CBMS sync would add one error log entry.