Delayed Order Report

Delayed Order Report shows Sales Orders that were delivered later than promised, one row per order rather than per item, with the customer, the order's delivery date, the latest Delivery Note date and the days of delay. It is built on the same Delivery Note to Sales Order link as Delayed Item Report but summarised to the order, so it tells you which customers waited and for how long. A customer who sees three late orders in a season will move to another supplier; this report is how you find out before they do. Use it for the monthly service review; it posts nothing.

Delay days = latest Delivery Note posting date for the order - Sales Order delivery date, where positive

1. 01Go to Stock > Delayed Order Report.
2. 02Set Company and the From Date and To Date.
3. 03Filter by Customer or Customer Group to review one account.
4. 04Read Delivery Date, the actual delivery date and Delay Days per order.
5. 05Open the Sales Order from the row to see what held it up.
6. 06Contact repeat customers in the list and adjust the promised dates you give them.

Open to find which customers waited too long.

An order for Jivan Dahal delivered 3 days after the agreed date.